Tixit connects to your Microsoft mailbox and automatically converts emails into tickets — categorized, prioritized, and triaged by AI before your team even opens them.
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Your mailbox becomes a smart ticketing engine in minutes.
Customer sends an email to your support address
OpenAI categorizes, prioritizes, and drafts a suggested reply
A structured ticket appears in your agent dashboard instantly
Agent reviews, adjusts if needed, and replies — email threads back automatically
OpenAI reads every incoming email and determines category, priority, sentiment, and what action is needed. Agents see it all instantly.
Connect any Outlook or Exchange mailbox via Microsoft Graph API. Emails become tickets in real time via webhook — no polling.
One platform, unlimited companies. Each tenant has their own workspace, agents, categories, and SLA policies.
Set response and resolution targets per priority. Get breach alerts before SLAs are violated.
All customer replies chain to the same ticket automatically. Internal notes stay hidden from customers.
Live stats on open tickets, SLA compliance, agent workload, and critical issues — all in one view.
Set up takes less than 5 minutes. Connect your mailbox, invite your team, and start resolving.
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